How we select providers
Every clinic we work with is reviewed personally by our founder, Irina, before it ever reaches a patient. Here is exactly what that means, and what it does not.
What we are
- A small concierge, operating since 2022, that coordinates care with a deliberately short list of clinics.
- One person, Irina, who reviews every clinic herself and stays on your case from first message to final follow-up.
- Independent of any hospital group. We are not owned by, or exclusive to, any clinic.
What we are not
- We are not an accreditation body, and we do not run a certification program. Anyone who tells you they “certify” clinics abroad is selling you a logo.
- We do not publish accreditation badges we have not personally verified with the issuing body.
- We are not your surgeon, and we do not give medical advice. Your operating surgeon is responsible for your clinical care and consents you directly.
What every clinic must give us in writing
Before we send a single patient. If a clinic will not put these in writing, we do not work with them.
1. Licensing and insurance
Proof the clinic is licensed to treat international patients, that it carries malpractice insurance, and that your named surgeon, not “a member of the team”, holds the relevant board certification. We ask for the surgeon by name and confirm the registration ourselves.
2. Itemized pricing, before you commit
A written quote that lists every line: surgery, anesthesia, hospital stay, medication, transfers, accommodation, and follow-up. No “packages” that resolve into a different number once you land.
3. A written revision and complications policy
What happens if the result is not right, who pays, and for how long the policy stands. This is the question clinics least like answering, which is precisely why we ask it first.
4. Consent for every photograph
We only accept before-and-after images the clinic can prove written patient consent for. We do not work with clinics that market another surgeon’s results as their own.
What disqualifies a clinic immediately
- Pressure selling, countdown discounts, or a price that drops when you hesitate.
- Refusing to name your operating surgeon before you pay.
- Quoting a figure that is not itemized, or that changes on arrival.
- Before-and-after photographs it cannot prove consent for.
- Discouraging you from getting a second opinion.
What we cannot promise you
Any site that tells you surgery abroad is risk-free is lying to you, and you should leave it. Here is the honest version:
- We cannot guarantee a surgical result. No one can. Anatomy, healing, and technique all vary between people.
- We cannot eliminate the risk of complications, and distance genuinely makes them harder to manage.
- We cannot practise medicine on your behalf, override your surgeon, or consent to a procedure for you.
- We cannot make a clinic honour a policy it never put in writing, which is why we insist on point 3 above.
What we can do is refuse to send you somewhere we would not send someone we love, tell you plainly when we think a procedure is a bad idea, and be reachable on WhatsApp while you are 6,000 miles from home.
How we are paid, in one sentence. Our coordination fee is 5% of your trip total, and the $200 deposit credits toward it. We are paid the same regardless of which clinic you choose, so recommending a more expensive one earns us nothing extra in advice and everything in lost trust. The full fee breakdown
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